Customer service
We’re here to help with orders, proofs, shipping, and product fit. LuxePockets makes velvet outer cases and foil-stamped details — invitation cards and certificates inside are not included unless a listing says otherwise.
Contact
- Email: info@luxepockets.com
- Phone / WhatsApp: +852 7050 0392
We typically reply within one business day (Hong Kong time).
Before you order
- FAQ — materials, foil, sizes, and what is / isn’t included
- File guidelines — artwork for foil stamping
- Shipping information — production and delivery timing
- Hot foil stamping — how imprinting works
Orders & proofs
Personalized foil orders may require a digital proof before production starts. Production begins after you approve the proof when one is required. For order status, use Track your order or email us your order number.
Returns
See our Return & exchange policy. Custom foil-stamped pieces are made to order; please review proofs carefully.