At LuxePockets, we specialize in custom hot-stamped envelopes and folders, and we are committed to ensuring your complete satisfaction. This policy outlines our commitment to ensuring you either receive your ordered products or obtain a refund.
Order Cancellation
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Orders can be canceled with a full refund within 24 hours of placement
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After 24 hours, if production has begun, orders cannot be canceled or refunded due to the custom nature of LuxePockets products
Product Issues
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If LuxePockets makes an error in production, we will either:
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Remake your order at no additional cost, or
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Provide a full refund if time constraints cannot be met
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Shipping Issues
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In cases of lost shipments (verified through shipping carrier investigation):
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LuxePockets will remake and reship your order at no additional cost
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This applies only to confirmed carrier-related losses
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Custom Product Notice
Please note that all LuxePockets products are custom-manufactured to your specifications. We take great care to ensure quality and accuracy in every order.
Contact
If you experience any issues with your order, please contact LuxePockets customer service team immediately. We are committed to working with you to find a satisfactory solution.
LuxePockets Guarantee
We guarantee that you will either receive your ordered products or receive appropriate compensation, ensuring your investment is protected.
This policy may be subject to change without prior notice. The current version is always available on the LuxePockets website.